SECURITYSQUAD
DE

How to reach us

Your point of contact for information security & IT security

As your partner for high-quality information security and IT security, we are at your side at all times. To help you reach us quickly with questions, requests or a security incident, we have put together the most important ways to get in touch.

Book a consultation

Would you like to get to know us or have a specific enquiry? Arrange a no-obligation consultation with our experts online.

Book an appointment

Direct contact

Support & Service Desk

Are you an existing customer with a fault, an incident or a request? Here's how to reach our support team.

Email · Tickets

support@securitysquad.de

Tickets are opened exclusively by email – the fastest way.

Phone · 24/7

+49 7554 2109909

Available around the clock – LISA, our AI assistant, is there for you.

Web & hours

securitysquad.de

Team service hours: Mon–Fri, 9:00–18:00.

What we need for fast processing

Please have the following information ready so we can process your request quickly:

DescriptionA detailed description of your request or the security incident.
PriorityThe urgency of the request – classified as low, medium or high.
User nameThe name of the person the request concerns.
Contact detailsEmail address, phone number or other contact information.
System / applicationDetails of the affected system, operating system or application.

Our promise: We guarantee fast response times and reliable handling of your requests. Thanks to our prioritisation method, critical, security-relevant incidents are handled first – followed by less urgent matters.

Request or incidentOpen a ticket by emailsupport@securitysquad.de

SECURITYSQUAD GmbH · Lerchenweg 6 · 88699 Frickingen